Returns Policy

Returns Policy

We want you to love your Talon Edge Jewellery! If for any reason you’re not completely satisfied with your purchase, you can return most items within 30 days of receiving your order.

What Can Be Returned

  • Jewellery: Most Pendants and bracelets can be returned within 30 days, provided they are unworn, in original condition, and in the original packaging.
  • Gift items: Unused and in original packaging.

What Cannot Be Returned

  • Custom or personalised pieces: Items that have been custom-made or engraved cannot be returned unless faulty.
  • Sale items: Final sale pieces are not eligible for return unless they arrive damaged or faulty.

How to Return

  1. Contact us at info@talonedge.com.au within 30 days of receiving your order to request a return.
  2. We’ll provide return instructions and a return address.
  3. Items must be returned in their original condition and packaging.
  4. Once we receive and inspect your return, we’ll process your refund or exchange.
Please note:
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • For any questions or concerns, reach out we’re here to help!

Understanding Our Returns Policy

Our Returns Policy is designed to ensure all customers have a seamless shopping experience. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. We believe in customer satisfaction, so we aim to make the return process as straightforward as possible. 

The Return Process Made Simple

To initiate a return, simply visit our website and navigate to the 'Returns' section. Fill out the required form, and you will receive a return shipping label via email. Print the label, attach it to your package, and drop it off at your nearest shipping location. This entire process is designed for your convenience because we value your time and want to make returns as hassle-free as possible.

Frequently Asked Questions About Returns

Many customers wonder how long it takes to process a return. Typically, refunds will be issued within 5-7 business days after we receive the returned item. If you have additional questions regarding our Returns Policy, our customer service team is available to assist you. We understand that each situation is unique, and we strive to provide personalised support.